Find out what makes our Head Concierge, Sarah Gaskin, so special
What’s the difference between a good concierge, and a fabulous one? A question that’s long been asked here at The Headland. So, with time on our side, it was a chance to find out more about our beloved Head Concierge, Sarah Gaskin. With multiple awards to her name and more positive reviews than we can keep count, we wanted to find out just what makes her so special and valued among our staff and returning guests.
Hi Sarah, great to chat with you. Please could you tell us how long you have been with The Headland?
This is my ninth year working at The Headland, and I can honestly say that time does fly when you are having fun! Next year will make ten whole years; I can’t wait to receive my ten-year Headland Hotel badge next September – this will be an incredibly proud day for me. What makes the badge so unique and prestigious is that it’s made from Cornish tin and given out after five years of service, then every five years thereafter.
As we mentioned above you have won several prestigious awards during your concierge career, could you please tell us a little more about them?
Last year was a fantastic year for me. Firstly, in June, I was privileged to be accepted into the Society of the Golden Keys – Les Clefs D’Or – a prestigious organisation of hotel concierges which is known throughout the world; it is an honour to be part of them. The following month I travelled to London twice in a week as I had been shortlisted for two concierge awards – Boutique Hotelier and Regional Concierge of the Year with the Golden Keys. To my amazement, I won them both and was so proud to bring them back to Cornwall.
What does working for The Headland mean to you?
It is an absolute honour and privilege to work for Mr & Mrs Armstrong at The Headland. I really do love every day that I put my uniform on and wow – what a view I have from my office window.
What are the things that contribute to making you such a fantastic concierge?
I like to think I am a font of all knowledge and if I don’t know something, then I will go out of my way to find out, nothing is too much trouble. Over the years I have made many contacts within Newquay and Cornwall, and so I’m always kept in the loop about new and interesting things. If there is, say, a new restaurant opening in the town, I will make sure I visit it at the earliest opportunity so I can then (hopefully) recommend it to our guests. I never recommend something unless I know what I’m talking about. There are so many wonderful things I can recommend from beautiful coastal walks, the best beaches and secluded spots, to excursions and wonderful places to eat. I am one of the first faces a guest will see when they arrive at the hotel, and I hope my smile and personality will make them feel immediately at home.