View of headland hotel from above on sunny day

Find out what makes our Head Concierge, Sarah Gaskin, so special

What’s the difference between a good concierge, and a fabulous one? A question that’s long been asked here at The Headland. So, with time on our side, it was a chance to find out more about our beloved Head Concierge, Sarah Gaskin. With multiple awards to her name and more positive reviews than we can keep count, we wanted to find out just what makes her so special and valued among our staff and returning guests.

Hi Sarah, great to chat with you. Please could you tell us how long you have been with The Headland?

 

This is my ninth year working at The Headland, and I can honestly say that time does fly when you are having fun! Next year will make ten whole years; I can’t wait to receive my ten-year Headland Hotel badge next September – this will be an incredibly proud day for me. What makes the badge so unique and prestigious is that it’s made from Cornish tin and given out after five years of service, then every five years thereafter.

 

As we mentioned above you have won several prestigious awards during your concierge career, could you please tell us a little more about them?

 

Last year was a fantastic year for me. Firstly, in June, I was privileged to be accepted into the Society of the Golden Keys – Les Clefs D’Or – a prestigious organisation of hotel concierges which is known throughout the world; it is an honour to be part of them. The following month I travelled to London twice in a week as I had been shortlisted for two concierge awards – Boutique Hotelier and Regional Concierge of the Year with the Golden Keys. To my amazement, I won them both and was so proud to bring them back to Cornwall.

 

What does working for The Headland mean to you?

 

It is an absolute honour and privilege to work for Mr & Mrs Armstrong at The Headland. I really do love every day that I put my uniform on and wow – what a view I have from my office window.

 

What are the things that contribute to making you such a fantastic concierge?

 

I like to think I am a font of all knowledge and if I don’t know something, then I will go out of my way to find out, nothing is too much trouble. Over the years I have made many contacts within Newquay and Cornwall, and so I’m always kept in the loop about new and interesting things. If there is, say, a new restaurant opening in the town, I will make sure I visit it at the earliest opportunity so I can then (hopefully) recommend it to our guests. I never recommend something unless I know what I’m talking about. There are so many wonderful things I can recommend from beautiful coastal walks, the best beaches and secluded spots, to excursions and wonderful places to eat. I am one of the first faces a guest will see when they arrive at the hotel, and I hope my smile and personality will make them feel immediately at home.

7 Comments:

    • Julie Stone
    • April 24, 2020
    • Reply

    Sarah has welcomed us many times over the last nine years. She’s just lovely and we consider her a friend. Always smiling, always available. You are a true asset to The Headland

    • John meredith
    • April 24, 2020
    • Reply

    Hello Sarah lovely to see you have been winning awards, well done. We were booked to come down in June but sadly that will not go ahead. We will definitely be back when things are safe again. Regards from John & Christine Meredith.

  • Wow, well done Sarah! I’m not at all surprised that you have won all these awards. You certainly always make me so welcome when I come to play the harp at the Headland. Your smile and personality make me feel that I want to stay that little bit longer!
    Pam Adams, Celtic harpist.

    • Malcolm Cummins
    • April 24, 2020
    • Reply

    Thank you Sarah we quite agree the views are outstanding. We hope to see you in July 12th God willing when we and are grandson come and stay with you all. This will be our fourth time at the Headlands and I know it won’t be the last. Take care all of you .
    Mr and Mrs Cummins

    • Dionne Carey
    • April 24, 2020
    • Reply

    So pleased to hear of Sarah’s achievements. She has always been so very helpful and hospitable whenever we have visited.
    Congratulations Sarah!

    • Brian Ashcroft
    • April 26, 2020
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    Hi Sarah We have met you many times when we have visited the Headland and we know that you thoroughly deserve all the awards that you have received.We hope to see you soon when the hotel is open again Regards to everyone at The Headland Brian and Gillian Ashcroft and Family from Wigan

    • Fariha
    • June 21, 2020
    • Reply

    Hi Sarah exquisite to see you have been winning honors, very much done.

    Congratulation from Lodestar Hotel

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