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 a view of the headland hotel from the grass outside

FAQ's

Frequently asked questions

Please see below a list of our frequently asked questions. If you can’t see your question please call us direct and we will be happy to help.

STAYS

Is The Headland Hotel suitable for couples?

Yes. It's long been a favourite for romantic breaks; sea-view rooms and suites, some with balconies over Fistral Beach, plus the AquaClub's adults' pool and spa treatments for slowing down together. Restaurant Renmor and the Terrace do well for a shared dinner, and the coastal path right outside the door makes for an easy sunset walk. The Headland Cottages are also worth considering for a longer stay with more privacy.

Is The Headland Hotel suitable for families?

Yes. Families have always been well looked after here; spacious rooms and suites, the AquaClub's indoor and outdoor pools, kids' clubs and holiday activities, and direct access to Fistral Beach. The self-catering Headland Cottages are worth a look too if you want extra space of your own.

At what time is check-in?

Hotel rooms are available from 3pm and cottages from 4pm. You are welcome to join us for food and a drink, store your luggage and park your car before you check in on the day of your arrival. 

Are accessible rooms available?

Yes. We have accessible rooms for guests with mobility requirements. Let our reservations team know your needs when booking so we can find the right room for you.

At what time is check-out?

Check-out is at 11am for hotel guests and 10am for cottage guests. Please feel free to stick around after you check out and relax in The Ballroom or have some food before you leave.

What are the reception opening hours?

Our reception is open 24 hours, so we're always on hand to help!

Is parking available at the hotel?

Yes, we have a car park at the hotel. Parking is complimentary only for guests of the hotel, cottages, AquaClub, The Spa or any of our restaurants. 

Are there electronic vehicle charging points at the hotel?

We have 4 charging points onsite which can be easily accessed and used via the Charge Assist app. The charging points offer 22kW fast AC charging.

Can non-residents visit the hotel?

Of course, we welcome all locals and visitors from further afield.

Is it possible to book spa treatments online?

Yes, spa treatments are also bookable, please visit our spa booking page.

Are dogs welcome at The Headland?

Well-behaved dogs with pet owners are welcome to stay at The Headland.

Your four-legged friends can also visit RenMor and The Ballroom but not the AquaClub or The Spa (Guide Dogs are of course welcome).

Please confirm your dogs when making a room or cottage booking, and we will provide blankets, dog treats, poo bags and a water bowl for your four legged friend. Terms and conditions apply.

Can you organise taxis for us?

Taxi's, local dinner reservations, activity recommendations, secret spots - our award-winning Concierge team is on hand to help with all your needs. 

Do I need to make dining reservations?

We will always try to accommodate walk-ins if we can BUT we strongly encourage you to make reservations in advance to secure a table at your preferred time.

Is there a dress code for dinner?

Absolutely not, come as you are! (with clothes on....)

What time is breakfast?

Breakfast is served in Restaurant RenMor for hotel guests between 7:30am and 10:30am.

It is served in The Deck for Cottage bed and breakfast guests between 8am- 11am.

What is the benefit of booking directly?

Direct bookings enjoy a more flexible cancellation policy - third parties tend to have a non-refundable policy. 

If you book direct with us, you will have access to all of our room types.

Is there a fridge in the room?

There is a cool box (fridge) in every room in the hotel and every cottage has one too.

What is your cancellation policy?

Please refer to our Terms and Conditions page. 

What time does the bar close?

As long as you're thirsty, there will be a drink waiting for you!

Can I amend my booking?

It depends on the rate you booked. Flexible rates can usually be changed free of charge up to a set period before arrival; non-refundable rates are more restricted. Contact our reservations team to talk through your booking.

WELLNESS

What is the difference between the Thermal Journey and AquaClub?

The Thermal Journey is our adults-only spa. This is a smaller, indoor facility including a heated pool, sauna, Cornish-salt steam room and tepidarium beds. The AquaClub is a separate building from the hotel. This includes six indoor pools and a sauna, six outdoor pools and The Deck restaurant.

Can I purchase a joint AquaClub and Spa swim session?

Unfortunately, as these are two separate facilities, we don’t currently offer a three-hour swim pass that allows you to use both facilities at once. All of our spa day packages (with treatments) will allow you to utilise both facilities. 

Do we need to pay upon booking?

Yes, full payment is required to secure any booking. This can be done through the website.

What specific pools can children use in the AquaClub?

Any age: Lap Pool, Splash Pool, Edge Pool

Aged 12 to 25: Lap Pool, Splash Pool, Edge Pool, Vitality Pool, Hydrotherapy Pool

Aged 16 and above: Lap Pool, Splash Pool, Edge Pool, Vitality Pool, Hydrotherapy Pool, Sunset Spa Hot Tub, (Sauna).

Do we need to pre-book the Spa or AquaClub?

Pre-booking is recommended but not always essential depending on availability, you are welcome to call us on 01637870200 or email on aquaclub@headlandhotel.co.uk.

Is the AquaClub accessible?

The AquaClub has disabled changing facilities and a pool hoist that can be used for the Lap Pool and the Internal Vitality pool. Carers are welcome use the facility complimentary if they provide their status as a career.

Is the outdoor area in the AquaClub open all year round?

The outdoor pools are open all year round, the only time we need to close the outdoor facilities within the AquaClub is due to high winds and/or weather warnings.

Are lockers provided?

Yes, we provide lockers in both of our facilities. These are operated by wristbands in the AquaClub, provided to you by our AquaClub reception team and a personal code in the Spa. We recommend leaving high-value jewellery and irreplaceable items at home!

Are there any time limits on the pools?

To ensure every guest enjoys a peaceful and spacious experience, our Sunset Spa Jacuzzi accommodates up to eight guests at a time on a 20-minute rotation.

I am pregnant, is it safe for me to use the AquaClub?

We want expectant mothers to feel completely relaxed during their visit. While the final choice is yours, we usually advise against using the Sunset Spa, sauna and Hydrotherapy pools due to their warmer temperature. However, you are more than welcome to enjoy the Edge pool, our 25-meter pool and the splash pool. As always, we highly recommend checking with your midwife or doctor if you have any questions before your visit.

What are the rules around running, jumping and inflatables?

For everyone’s safety, running, jumping, and diving are not allowed in our pools. We also ask that you leave large inflatables and balls at home. Please check with our reception team regarding rules for small pool toys.

Do we have to bring footwear to the AquaClub?

Please note that the AquaClub does not provide footwear. To help us keep our facilities pristine, we kindly ask that all shoes be removed upon entering the changing rooms and before heading to the pool areas. If you have any questions, our reception team will be happy to help!

Are we able to dine in our robes in The Deck?

If you are staying in the hotel with us, then you are welcome to dine in a robe. If you are on a swim and dine package then we do allocate you approximately half an hour to get changed before heading to your table.

Are children welcome in the Spa?

The Spa facilities are adults only (16+); however, we have spa treatments for children to enjoy, including Little Miss Facials, Manicures and Pedicures.

How do we book treatments or Spa Day packages?

You can book spa treatments over the phone with our Spa team on 01637870200.

Spa days can be booked directly through our website or by calling our Spa team on 01637870200.

Are robes included during our Spa Day visit?

If you have booked a treatment, spa day package or an AquaClub session, robes are included for you to enjoy. If you have booked the Thermal Journey for a two-hour session, these can be hired for a small fee of £5.

What treatments can I have while pregnant?

From 12 weeks onwards, choose from a soothing Pregnancy Massage, Facial, Body Wrap or a classic Manicure and Pedicure.

Does my booking include use of the Spa Thermal Journey?

When purchasing a treatment of over £100, you will receive one hour usage of the Thermal Journey. If your treatment is below the cost of £100, you are welcome to purchase a two-hour pass to the facility for £20 Monday to Thursday and £30 Friday to Sunday. 

What is the Relaxation Lounge?

This is a quiet post-treatment space with relaxing loungers, heated cushions and refreshments for guests to enjoy after their treatment.

Should I remove my makeup before a facial?

While our therapists will perform a deep cleanse as part of your treatment, arriving with a clean face allows more time to focus on your specific skin concerns.

Is it okay to talk during my massage?

This is your time so if you feel like chatting, that’s fine! If you prefer silence, our therapists will follow your lead. Most importantly, please always speak up regarding pressure, room temperature or any concerns.

What time should I arrive for my treatment?

To begin your relaxation journey, we recommend arriving at the Spa Reception at least 15 minutes before your scheduled treatment. This allows time to complete your consultation and settle into the spa.

Can I request a specific therapist?

We have a talented team of female therapists. If you have a preference, please let us know at the time of booking and we will do our very best to accommodate your request.

Do I need to tell you about health conditions?

Yes, please inform us of any relevant health conditions, allergies or recent surgeries at the time of booking. This ensures our therapists can tailor your experience safely and effectively.

Are hair dryers and straighteners provided in The Spa?

The changing rooms within our spa are fully equipped with hair dryers, GHD straighteners and we have various SeaBody and Elemis testers that you are welcome to use.

DINING

Where can I eat and drink at The Headland?

There are several dining options to choose from: Restaurant RenMor, Ugly Butterfly by Adam Handling, The Ballroom and The Deck. Room service is also available for hotel guests.

Do I need to book a table in advance?

Walk-ins and last-minute dining plans are welcome where possible but as this is subject to availability, booking in advance is highly recommended.

Can children dine in the restaurants?

Most of our restaurants welcome children. Ugly Butterfly's fine-dining format and later sittings tend to suit older children and adults better, but our more relaxed dining options are geared towards families.

What is The Ballroom?

The Ballroom is a recently refurbished space where guests can enjoy light snacks, drinks, freshly baked cakes and sandwiches, with ocean views from the lounge. Well-behaved dogs on leads are welcome.

Is Afternoon Tea available?

Yes! Afternoon Tea is served in Restaurant RenMor daily from 2pm until 3:30pm. Enjoy fresh cakes, warm scones, finger sandwiches and sweet treats. Prices start from £35 per adult.

Is room service available?

Yes, room service is available for hotel guests at any time during the day or night. Please note that room service is not available to cottage guests.

Is there a dress code for any of the restaurants?

Not at all, the ethos at The Headland is 'Five-star Cornwall, not formal'. Come as you are and feel at home!

Can non-residents dine at The Headland?

Absolutely! All of our restaurants are open to non-residents. Everyone is welcome, whether you're staying with us or simply visiting for the day.

Are dogs welcome in any of the dining areas?

Yes, well-behaved dogs on leads are welcome to join you in The Ballroom and some areas of RenMor.

Are vegan menus available?

Yes, vegan options are available across all our restaurants, including dedicated vegan dishes on request at Ugly Butterfly.

PARKING

Is parking included for hotel guests?

Parking is included and complimentary with all hotel and cottage bookings.

Can you park at The Headland if you do not have an overnight stay booked?

On-site parking is available starting from £20 per day, subject to availability. Please note that hotel guests are given priority over non-residents.

Are there any electric charging points?

There are four electric charging points located at the front of our main hotel entrance.

VOUCHERS

Do you offer gift vouchers?

Yes, we offer gift vouchers for stays, dining and spa experiences, a popular option for birthdays and anniversaries.

THE HOTEL

Is The Headland open all year?

Yes, The Headland is open all year, though individual restaurants or facilities sometimes close for scheduled maintenance.

When was The Headland Hotel built?

The Headland was built between 1897 and 1900 and is a Grade II listed building.

Was The Witches filmed at The Headland?

Yes. The 1990 film adaptation of Roald Dahl's The Witches, starring Anjelica Huston and Rowan Atkinson, was filmed here.

Where is The Headland Hotel in Cornwall?

It's on Headland Road, Newquay, Cornwall, TR7 1EW, on the Towan Headland above Fistral Beach.

What makes The Headland a 5-star hotel?

The rating reflects the clifftop position above Fistral Beach, individually designed rooms and suites, three on-site restaurants including Ugly Butterfly by Adam Handling (Michelin-starred), the AquaClub and spa, and a standard of service the hotel has kept up since it opened in 1900.

ROOMS

Which rooms have sea views?

Most of our rooms and suites look out over Fistral Beach and the Atlantic, with the Best category giving the widest, uninterrupted sea views. You can request a sea-view room when booking or by contacting our reservations team.

Can I request a sea-view room?

Yes, you can request one when booking directly or through our reservations team. We'll do what we can, but sea views can't be guaranteed at the time of booking and are allocated on arrival, subject to availability.

Which room is best for couples?

Our Best rooms are especially popular with couples, many with four-poster or canopy beds and uninterrupted sea views. Rooms with private balconies or window seats over Fistral Beach are also a good choice.

Which room is best for families?

Interconnecting rooms and our larger suites work well for families in the main hotel. The self-catering Headland Cottages give you your own kitchen and living space, with full access to the hotel facilities.

Which rooms are dog-friendly?

A selection of rooms in the main hotel, plus many of the Headland Cottages, are dog-friendly. Let us know when booking if you're travelling with a dog, so we can allocate a suitable room.

LOCATION & BEACH

Can I walk to Fistral Beach from the hotel?

Yes. The Headland sits directly on the Towan Headland above Fistral Beach, and private steps and pathways get you down to the sand in a few minutes.

How far is The Headland from Newquay town centre?

It's around a 15 to 20 minute walk from Newquay town centre (about a mile), or a short taxi ride. The shops, restaurants and harbour are all walkable if you don't mind a gentle stroll.

How far is Newquay Airport from the hotel?

Newquay (Cornwall) Airport is about a 15 to 20 minute drive from the hotel.

What is there to do near The Headland?

Beyond the beach and hotel facilities, there's the South West Coast Path, independent shops and restaurants in Newquay town, a round at nearby Newquay Golf Club, or a short drive further along the North Cornwall coast.

Can I walk into Newquay?

Yes, it's about a 15 to 20 minute walk into Newquay town centre along the coast path or road. A short taxi covers it if you'd rather not walk both ways.

Which beaches are closest?

Fistral Beach is right on the doorstep. Great Western Beach, Tolcarne Beach and Newquay's harbour beaches are all a short walk or drive around the headland.

Is Fistral Beach good for surfing?

Fistral is known for surfing, thanks to its Atlantic swell. Surfers and swimmers should stick to the lifeguarded flagged areas in season; the more sheltered harbour beaches in Newquay town are a gentler option for families.

Are there coastal walks nearby?

Yes, the hotel sits right on the South West Coast Path, with headland and clifftop walks in both directions.

Can I reach the South West Coast Path from the hotel?

Yes, the Coast Path runs past the hotel grounds, so you can head straight out on a walk without driving anywhere first.

Is there public transport nearby?

Newquay has regular bus services and a railway station connecting to the wider Cornwall rail network, both around a 15 to 20 minute walk or short taxi ride from the hotel.

DOGS

Are dogs allowed on Fistral Beach?

Yes, Fistral Beach is dog-friendly all year, with no seasonal restrictions. Dogs should be kept under control, and owners are asked to clean up after them.

Where can I walk my dog nearby?

Beyond Fistral Beach itself, the South West Coast Path right by the hotel offers miles of headland and clifftop walking, suitable for dogs on and off the lead in quieter areas.

Can dogs stay in cottages?

Yes, many of our self-catering Headland Cottages are dog-friendly, good if you want your own space while travelling with a pet.

Does it cost to bring a dog?

It is £33 per night, per dog for a maximum of two nights. See our dog-friendly guide for more information. 

EVENTS

Can I celebrate a birthday or anniversary?

Of course. Many guests choose The Headland for special occasions. Let us know when booking and we can help arrange extra touches, from a bottle in your room to a table with a view for dinner.

Can you arrange flowers, champagne or surprises?

Yes, our team can arrange flowers, champagne, chocolates and other special touches ahead of your arrival. Get in touch after booking with what you'd like, and we'll take care of the details.

Is exclusive hire available?

Exclusive use of parts of the hotel, or the whole property, can be arranged for weddings and events. Speak to our wedding team about availability and options.