Frequently asked questions
Please see below a list of our frequently asked questions. If you can’t see your question please call us direct and we will be happy to help.
At what time is check-in?
Hotel rooms are available from 2:30pm and cottages from 4pm.
At what time is check-out?
Check-out is at 11am for hotel guests and 10am for cottage guests. Afterwards the rooms have to be cleaned for the upcoming arrivals.
Is parking available at the hotel?
Yes, we have a car park at the front and back of the hotel. Parking is free of charge.
What are the reception opening hours?
The reception is open 24 hours.
Can non-residents visit the hotel?
Of course, we welcome all locals and visitors from further afield. Families and dogs are also welcome.
Is it possible to book spa treatments online?
Yes, spa treatments are also bookable, please visit our spa booking page.
Where can I get a copy of my invoice after departure?
Please contact our reception team via email@example.com, who will send you a copy of your invoice.
What is your current COVID policy?
We continue to follow the UK Government's COVID guidance. Please do familiarise yourself with the latest announcements available on the government website. The Headland team of staff are expected to wear masks, and we would be grateful if guests could do the same when moving around the property.
What are your current COVID cancellation policy?
Please visit our Terms and Conditions page that details the most up to date versions for the various aspects of your stay.
Are dogs welcome at The Headland Hotel and Cottages?
Well behaved dogs with pet owners are welcome to stay at The Headland Hotel and Cottages, however, four legged friends cannot visit any of the restaurants or The Aqua Club (guide dogs are of course welcome).
Please confirm your dogs when making a room or cottage booking, and we will provide blankets, dog treats, poo bags and a water bowl for your four legged friend. Terms and conditions apply.