Everything we do at The Headland is to the highest standards. The Headland Spa was the first spa in the region to achieve the highly coveted ‘five-bubble’ award from The Good Spa Guide (in its opening year) and has proudly maintained that rating ever since. In 2019 we attained 5-star status with both the AA and with Quality in Tourism. 2019 also saw The Headand voted The Best Beach/Coastal Hotel in the UK by Luxury Traveller Magazine and runner up for Best Family Hotel. The Awards kept coming and Cornwall Tourism Awards 2019 saw us win Gold for Best Events and Wedding Venue and Silver for Best Large Hotel.
In 2016 our food was commended when we were awarded two AA Rosettes for dining in our Samphire Restaurant. This was followed by achieving another AA Rosette for our Terrace restaurant just last year.
Also, in 2017 we attended the prestigious Hotel Catey’s with our Front of House Team and won gold at the Cornwall Tourism Awards for our Outstanding Customer Service.
In 2018 this didn’t stop as we completed the customer service hat-trick; achieving both the Gold award at the South West Tourism Awards and the Customer Focus Award at the Cornwall Business Awards.
The Cornwall Tourism awards celebrate the success and efforts of businesses within the county as they strive to not only be the best, but also to support the industry and the larger picture of business in Cornwall. We are delighted to not only have hosted the awards ceremony for four consecutive years, but also to have come away with tremendous accolades on all occasions.
2019 – Best Wedding and Events Venue – GOLD
2019 – Best Large Hotel – SILVER
2018- Outstanding Customer Service – GOLD
2017 – Outstanding Customer Service – GOLD
2017 – Self-Catering provider of the Year – SILVER
2017 – Spa and Wellbeing Experience – SILVER
2017 – Venue and Business Tourism – SILVER
2017 – Large Hotel of the Year – SILVER
2016 – Self-Catering provider of the Year, GOLD
2016 – Large Hotel of the Year, SILVER
2016 – Spa & Wellbeing Experience, SILVER
The South West Tourism Excellence Awards are the next notch on from the county awards. Entrants come from across the South West, from as far west as Scilly and east as Wiltshire, south as Devon & Cornwall and as far north as the Cotswolds. We are delighted to have been rated as one of the best hotels in the South West, scooping the following awards:
2019 – Shortlisted Best Wedding and Events Venue (announced 2nd Feb 2020)
2018 – Outstanding Customer Service – GOLD
2017 – Self-Catering Holiday Provider of the Year – SILVER
2016 – Venue and Business Tourism – SILVER
2016 – Spa and Wellbeing Experience – SILVER
2019 – 5-Star AA Rating attained
2019 – Number 1 location in the UK for Halloween – Daily Telegraph
2019 – Concierge Sarah Gaskin accepted into the Les Clefs d’Or, or The Society of the Golden Keys. Winner of Best Concierge in the UK by Boutique Hotelier Magazine
2019 – Winner of Best Beach/Coastal Hotel in the UK by Luxury Traveller Magazine
2019 – Awarded 5-Star Status by Quality in Tourism
2019 – Gold for Best wedding and Events Venue at Cornwall Tourism Awards
2018: Customer Focus Award at the Cornwall Business Awards
2018: Gold Award for Outstanding Customer Service from the South West Tourism Awards
2017: Gold Award for Outstanding Customer Service from the Cornwall Tourism Awards
2017: ‘Recognition of Excellence’ from hotelscombined.com
2017: TripAdvisor Award of Excellence
2017: Recognised for the second year running at a ‘Top 30 Places to Work in Hospitality’ by The Caterer
2017: AA Rosette awarded to The Terrace
2017: Silver Award in the Southwest Tourism Excellence Awards in the Self-Catering Holiday Provider of the Year category
2016: Gold Award in the Cornwall Tourism Awards in the Self-Catering Holiday Provider of the Year category
2016: Silver Award in the Cornwall Tourism Awards in the Spa & Wellbeing Experience category
2016: Silver Award in the Cornwall Tourism Awards in the Large Hotel of the Year category
2016: AA Self-Catering 5* awarded
2016: Recognised within the ‘Top 30 Places to Work in Hospitality’ by The Caterer, at number 14.
2016: Retained 5 Bubble rating from The Good Spa Guide (originally gained in December 2013)
2016: Shortlisted finalists in Wedding Venue of the Year at South West Wedding Awards
2016: Silver award in the South West Tourism Awards for ‘Venue and Business Tourism’
2016: Silver award in the South West Tourism Awards for ‘Spa and Wellbeing Experience’
2016: TripAdvisor Award of Excellence
2016: Shortlisted as ‘Venue of the Year’ in Southwest Wedding Awards
2016: AA 4 Silver Star received (percentage increased on 5 consecutive visits)
2016: AA Rosette awarded to Samphire