Fistral beach from above with Newquay golf course in background

Frequently asked questions

Please see below a list of our frequently asked questions. If you can’t see your question please call us direct and we will be happy to help.

Hotel rooms are available from 2:30pm and cottages from 4pm.

Check-out is at 11am for hotel guests and 10am for cottage guests. Afterwards the rooms have to be cleaned for the upcoming arrivals.

Yes, we have a car park at the front of the hotel. Parking is free of charge but you will need to collect a permit from reception on arrival. Cars are parked at owners’ risk.

The reception is open 24 hours.

Of course, we welcome all locals and visitors from further afield. Families and dogs are also welcome.

Yes, spa treatments are also bookable, please visit our spa booking page.

Please contact our reception team via, who will send you a copy of your invoice.

Our Instagram