Frequently asked questions
Please see below a list of our frequently asked questions. If you can’t see your question please call us direct and we will be happy to help.
At what time is check-in?
Hotel rooms are available from 3pm and cottages from 4pm. You are welcome to join us for food and a drink, store your luggage and park your car before you check in on the day of your arrival.
At what time is check-out?
Check-out is at 11am for hotel guests and 10am for cottage guests. Please feel free to stick around after you check out and relax in The Ballroom or have some food before you leave.
Is parking available at the hotel?
Yes, we have a car park at the hotel. Parking is complimentary only for guests of the hotel, cottages, AquaClub, The Spa or any of our restaurants.
Are there electronic vehicle charging points at the hotel?
We have 4 charging points onsite which can be easily accessed and used via the Charge Assist app. The charging points offer 22kW fast AC charging.
What are the reception opening hours?
The reception is open 24 hours.
Can non-residents visit the hotel?
Of course, we welcome all locals and visitors from further afield.
Is it possible to book spa treatments online?
Yes, spa treatments are also bookable, please visit our spa booking page.
Are dogs welcome at The Headland?
Well-behaved dogs with pet owners are welcome to stay at The Headland.
Your four-legged friends can also visit RenMor and The Ballroom but not the AquaClub or The Spa (Guide Dogs are of course welcome).
Please confirm your dogs when making a room or cottage booking, and we will provide blankets, dog treats, poo bags and a water bowl for your four legged friend. Terms and conditions apply.
Can you organise taxi's for us?
Taxi's, local dinner reservations, activity recommendations, secret spots - our award-winning Concierge team is on hand to help with all your needs.
Do I need to make dining reservations?
We will always try to accommodate walk-ins if we can BUT we strongly encourage you to make reservations in advance to secure a table at your preferred time.
Is there a dress code for dinner?
Absolutely not, come as you are! (with clothes on....)
What time is breakfast?
Breakfast is served in Restaurant RenMor for hotel guests between 7:30am and 10:30am.
It is served in The Deck for Cottage bed and breakfast guests between 8am- 11am.
Is there a fridge in the room?
There is a cool box (fridge) in every room in the hotel and every cottage has one too.
What time does the bar close?
As long as you're thirsty, there will be a drink waiting for you!
What is your cancellation policy?
Please refer to our Terms and Conditions page.
What is the actual benefit of booking directly?
Direct bookings enjoy a more flexible cancellation policy - third parties tend to have a non-refundable policy.
If you book direct with us, you will have access to all of our room types.
