Customer focus Headland Hotel 1

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Customer Service Hat-Trick For The Headland


The Headland Hotel is celebrating for the third time in less than six months following its success at the 2018 Cornwall Business Awards.

The front of house team were presented with the prestigious Customer Focus Award, highlighting their continued commitment to treating every guest like a VIP.

Judges described the hotel as an “iconic business that sets the standard for customer service in the hospitality sector.” The citation continued: “in all parts of their business The Headland continues to innovate and develop new ways of delighting customers.” The judges said they were particularly impressed with the language used by the hotel, choosing not to refer to ‘customer service’ but instead the ‘celebrity service’ they provide – treating each customer as they would an A-list Hollywood star.

The Cornwall Business Awards’ recognition follows gold wins at both the South West and Cornwall Tourism Awards – completing an incredible hotel hat trick.

“We couldn’t be happier with this latest accolade to the hard work and dedication of all our staff in making guests feel special and valued,” said Darryl Reburn, The Headland’s Managing Director. “They genuinely go beyond what is expected to make sure everyone is happy, and I’m extremely proud of all that they continue to achieve.”

The Cornwall Business Awards are now in their 13th year. Organised by the Cornwall and Isles of Scilly Growth Hub, this year’s event took place at St Mellion International Resort.

“A huge and heart felt congratulations to all of the winning businesses,” said Stu Anderson from the Growth and Skills Hub. “It is these businesses that are putting Cornwall on the map and adding weight to the burgeoning reputation for innovation, creativity and excellence for which the region is increasingly synonymous.”