Reservationist

Reservationist

Roles and Responsibilities

A phone manner that is engaging, ears that really listen and attention to detail are important. We don’t expect you to be able to re-wire a PC, but some IT skills in using them, would be ideal. As long as you have a passion and desire to deliver fantastic service, we can teach the rest.

We are looking for a candidate who can:

  • Effortlessly maintain a ‘Guest comes First’ approach in all dealings with clients either on the phone or in person.
  • Manage your own bookings according to standards, and ensure cancellation policies are quoted and a confirmation sent to avoid any disputes or booking errors.
  • Support the team and business in sharing ideas and feedback which could develop our service and revenue. 
  • Show great attention to detail and advise the Reservations Manager of any anomalies on the hotel booking system or website and working through the daily checks on existing bookings. 
  • Consistently work to ensure full guest satisfaction is achieved by ensuring that the reservations duties are carried out professionally and efficiently. 

Salary and Contract

This is a permanent, full time position based on a 40 hour working week working 5 days out of 7 including weekends and bank holidays. 

The salary is £22,256.00 per annum paid monthly plus tips.

  • Discounted or free food
  • Employee discounts
  • On-site parking

Shift Pattern - 5 days out of 7 (8.5 hours per day) with shifts ranging from 7.30am start to 8pm finish with a 30 minute break.

** Please apply with CV and covering letter to recruitment@headlandhotel.co.uk

In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.

Benefits

As a member of our team you can enjoy the following benefits:

  • Complimentary stay after 1 years service
  • 50% off hotel stays*
  • 50% off hotel dining*
  • 40% off spa products
  • 25% off spa treatments*
  • Gym access & weekly swim session*
  • Special rate for Pride of Britain Hotels*
  • Discounted surf lessons*

As well as regular awards and recognition:

  • Monthly recognition awards
  • Annual festive awards event
  • Long service awards dinner

*subject to availability and prior booking via manager

Apply