Reservationist
Roles and Responsibilities
A phone manner that is engaging, ears that really listen and attention to detail are important. We don’t expect you to be able to re-wire a PC, but some IT skills in using them, would be ideal. As long as you have a passion and desire to deliver fantastic service, we can teach the rest.
We are looking for a candidate who can:
- Effortlessly maintain a ‘Guest comes First’ approach in all dealings with clients either on the phone or in person.
- Manage your own bookings according to standards, and ensure cancellation policies are quoted and a confirmation sent to avoid any disputes or booking errors.
- Support the team and business in sharing ideas and feedback which could develop our service and revenue.
- Show great attention to detail and advise the Reservations Manager of any anomalies on the hotel booking system or website and working through the daily checks on existing bookings.
- Consistently work to ensure full guest satisfaction is achieved by ensuring that the reservations duties are carried out professionally and efficiently.
Salary and Contract
This is a permanent, full time position based on a 40 hour working week working 5 days out of 7 including weekends and bank holidays.
The salary is £22,256.00 per annum paid monthly plus tips.
- Discounted or free food
- Employee discounts
- On-site parking
Shift Pattern - 5 days out of 7 (8.5 hours per day) with shifts ranging from 7.30am start to 8pm finish with a 30 minute break.
** Please apply with CV and covering letter to recruitment@headlandhotel.co.uk
In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.
Benefits
As a member of our team you can enjoy the following benefits:
- Complimentary stay after 1 years service
- 50% off hotel stays*
- 50% off hotel dining*
- 40% off spa products
- 25% off spa treatments*
- Gym access & weekly swim session*
- Special rate for Pride of Britain Hotels*
- Discounted surf lessons*
As well as regular awards and recognition:
- Monthly recognition awards
- Annual festive awards event
- Long service awards dinner
*subject to availability and prior booking via manager