Roles and Responsibilities

A phone manner that is engaging, ears that really listen and attention to detail are important. We don’t expect you to be able to re-wire a PC, but some IT skills in using them, would be ideal. As long as you have a passion and desire to deliver fantastic service, we can teach the rest.

We are looking for a candidate who can:

  • Effortlessly maintain a ‘Guest comes First’ approach in all dealings with clients either on the phone or in person.
  • Manage your own bookings according to standards, and ensure cancellation policies are quoted and a confirmation sent to avoid any disputes or booking errors.
  • Support the team and business in sharing ideas and feedback which could develop our service and revenue. 
  • Show great attention to detail and advise the Reservations Manager of any anomalies on the hotel booking system or website and working through the daily checks on existing bookings. 
  • Consistently work to ensure full guest satisfaction is achieved by ensuring that the reservations duties are carried out professionally and efficiently. 

Salary and Contract

This is a permanent, full time position based on a 40 hour working week working 5 days out of 7 including weekends and bank holidays. 

The salary is £22,256.00 per annum paid monthly plus tips.

  • Discounted or free food
  • Employee discounts
  • On-site parking

Shift Pattern - 5 days out of 7 (8.5 hours per day) with shifts ranging from 7.30am start to 8pm finish with a 30 minute break.

** Please apply with CV and covering letter to

In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.


As a member of our team you can enjoy the following benefits:

  • Complimentary stay after 1 years service
  • 50% off hotel stays*
  • 50% off hotel dining*
  • 40% off spa products
  • 25% off spa treatments*
  • Gym access & weekly swim session*
  • Special rate for Pride of Britain Hotels*
  • Discounted surf lessons*

As well as regular awards and recognition:

  • Monthly recognition awards
  • Annual festive awards event
  • Long service awards dinner

*subject to availability and prior booking via manager