Duty Manager

Duty Manager

The Role

An exciting opportunity has arisen at The Headland Hotel & Spa for a full time Duty Manager to join the team. Our Duty Managers assist the wider team in delivering 5-star service to every guest – every time. You will be responsible for the delivery of the highest levels of customer service to all users, guests and members of The Headland and will be the first and main point of contact for all queries within the facility.

Our team will look to you for support and guidance to ensure we always go above and beyond.

Our ideal candidate…

We are looking for someone to take the lead role in delivering 5* service, ensuring our team are in the right place at the right time. You will be proactive and confident in monitoring and acting on guest feedback and complaints, and intercepting issues as and when they arise before they become a complaint.

You will have strong organisational skills, with the ability to look and plan ahead for all aspects of the business. You will engage and inspire our team, acting as a role model at all times. With a positive mindset and excellent attention to detail, you will ensure our team and hotel are immaculately presented. This is a fast paced and dynamic role which requires those who are quick thinking problem solvers and work efficiently and effectively under pressure.

Previous experience in a similar role within a 4 or 5* hotel would be advantageous. Food and beverage experience is preferred, but not essential.

Salary and Contract

This is a full time, permanent role with a salary from £24,752 per annum (dependant on experience) paid monthly

The Headland have a team of Duty Managers carrying out a range of functions to ensure seamless service is delivered. Working hours are 42.5 per week over 5 days.

The team work on shifts which vary normally set around the ‘early’ or the ‘late’ and there is the occasional ‘mid shift. The hours for these shifts are base on either 7.30am - 4.30pm, 2.30pm - 11.30pm or Midday until 9pm.

This is a permanent, year-round position based on a 42.5 hour working week.

Please send your full application, CV and covering letter to recruitment@headlandhotel.co.uk

We reserve the right to close the job advert should a suitable candidate be found before the closing date.

 In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.


As a member of our team you can enjoy the following benefits:

  • Complimentary stay after 1 years service
  • 50% off hotel stays*
  • 50% off hotel dining*
  • 40% off spa products
  • 25% off spa treatments*
  • Gym access & weekly swim session*
  • Special rate for Pride of Britain Hotels*
  • Discounted surf lessons*

As well as regular awards and recognition:

  • Monthly recognition awards
  • Annual festive awards event
  • Long service awards dinner

*subject to availability and prior booking via manager