It has been truly wonderful to be able to welcome our guests and our team back to The Headland, since the government gave us the go-ahead to reopen our doors from 4 July.
We ask you to check the latest government guidelines to see if the ‘rule of six’ announcement impacts your break. We politely remind you that it is also the responsibility of you, our guests and visitors, to be aware of the current laws and restrictions which are in place, and follow them stringently and in a responsible fashion during your time at The Headland.
While we have always upheld the highest standards of hygiene and cleanliness – with our large housekeeping team being trained to consistently deliver a five-star service – we have implemented further rigorous cleaning measures across The Headland and its facilities to continue to protect our guests and our team following our re-opening.
The situation relating to COVID-19 will of course change on a regular basis, and we will continue to adapt our procedures as necessary to ensure the health and safety of our guests and our staff, following advice from the UK Government, the World Health Organisation and key tourism bodies and specialists.
We look forward to welcoming you to The Headland soon, and should you have any questions, please do contact our team by emailing email@example.com.
John and Carolyn Armstrong
Our large housekeeping team has been divided into dedicated teams for individual parts of the hotel, its facilities, the cottages, and The Aqua Club. They have received specialist training from our chemical supplier Eco Labs, as well as other leading organisations.
- Our electrostatic sprayers, which use hospital-grade disinfectant recommended by both the Centres for Disease Control and Prevention and the World Health Organisation, rapidly cleans and disinfects entire areas of The Headland, This is carried out across the hotel and its facilities, the cottages and The Aqua Club on a weekly rolling schedule by our housekeeping team as it remains effective on surfaces for seven days.
- We are laundering all linen at 70 degrees Celsius – in line with government guidelines – in our own in-house laundry facility.
- To minimise touchpoints for guests and staff, all non-essential items, including magazines, leaflets, and in-room guides, have been removed from the hotel and its facilities, the cottages, and The Aqua Club
- We are only taking card payments, and no longer accepting cash.
- If you or anyone in your party is showing symptoms of coronavirus, you are asked not to travel. Those showing any symptoms of coronavirus will be asked to leave The Headland immediately.
Supporting social distancing
While we are fortunate at The Headland to enjoy ample space across our facilities and our grounds, we have implemented the following measures to support safe social distancing for our guests and our staff.
Please note that following the change of law on Monday 14 September, which banned groups of seven or more people from meeting at any one time, we will not be taking bookings of seven or more for the foreseeable future.
This applies across our hotel and cottages, four restaurants, The Headland Spa, The Aqua Club, and The Surf Sanctuary.
Public spaces in the hotel
- We have introduced a one-way system around the hotel’s spacious stairways and corridors, ensuring that guests from different parties are at least two-metres from one another.
- The hotel’s lift is only available for people with mobility issues and will be disinfected regularly by a dedicated team member.
- Face masks are required when occupying all public spaces around the hotel and The Aqua Club, although not when eating and drinking. Please remember to bring your own mask with you.
Food and drink
We have taken the necessary measures to minimise contact across our restaurants. These include:
- Spacing out all tables across our restaurants to ensure that social distancing is complied with protecting the health and safety of our chefs by offering streamlined menus, and extending the opening hours across our restaurants.
- Offering our room-service menu, so that meals can be delivered to and enjoyed in your hotel bedroom or suite.
- We are offering a takeaway service from The Deck restaurant, which is now open from 9 am to 9 pm. Freshly baked flatbreads with delicious fillings and salads are now available to enjoy in your self-catering cottage.
- The hotel is offering an extended breakfast service which is available hotel guests. Guests are asked to book a suitable time slot for breakfast at The Samphire Restaurant and we have now reintroduced the breakfast buffet option to make service more streamlined. Hotel guests will also be given the opportunity to enjoy a continental breakfasts in their bedroom.
- Outdoors, we are offering Cornish cream teas from our 30 private outdoor sun traps which overlook Fistral Beach and the Atlantic Ocean.
The Aqua Club
With great joy, we are pleased to announce that The Aqua Club is open and welcoming hotel and cottage guests to the six new pools.
The Aqua Club is operating at a limited capacity and is undergoing the same rigorous cleaning procedures as our other facilities.
- The Aqua Club’s six pools are chlorinated, leaving minimal risk for the spread of the virus..
- We ask that social distancing is maintained between different parties, particularly when leaving the pools for the sun terrace.
- In line with current government guidelines, the Swedish sauna remains closed.
The Surf Sanctuary
Surfing and stand-up paddle boarding with The Surf Sanctuary are available for guests to enjoy during their stay. This is a wonderful opportunity to learn a new skill with a team of fully-qualified instructors, whilst taking in some fresh sea air and exploring the beautiful Cornwall coastline.
- Surfing and stand-up paddle boarding lessons are available on a one to one and group basis, providing that social distancing is complied with between the instructor and those enjoying the lesson are from the same party. In line with the new law, the number in a group, including your instructor, must not exceed six.
• Participants must meet their surf instructor outside The Surf Sanctuary, with all equipment being fully disinfected between uses.
The Headland Spa
The Headland Spa is now open for facials, nail treatments, massages and private Rhassoul mud treatments. Booking for treatments is essential; please book online or by emailing our spa team at firstname.lastname@example.org.
We have implemented the following measures at The Headland Spa:
- The leisure area’s hydrotherapy pool is chlorinated, and both our housekeeping and spa teams have received training on how to operate the spa’s remaining facilities under the new rigorous hygiene measures.
- The Swedish sauna and Cornish salt steam room remain closed under current government guidelines. If you require more information, please email email@example.com.
- Our fully-qualified spa therapists have undertaken Barbicide COVID-19 training, which ensures that therapists create a safe spa environment for our guests.
- Each therapist will wear a face-covering during each treatment to ensure a safe and friendly experience.
The Headland Gym
Our Life Fitness gym is currently only open to hotel and cottage guests. The measures we have put into place to ensure a safe and secure environment include:
- There will be areas promoting the sanitation of hands, and gym users will be asked to clean any equipment or machines that they have used directly after use.
- We are managing capacity based on the government guidelines of 100 sq ft per person, which requires three metres for social distancing between gym users. If you have any questions, please ask the spa’s reception team. Markings are displayed around machines and workout benches to denote social distancing areas where appropriate.
- Rigorous cleaning procedures will be carried out each day.
- We encourage guests to change in their rooms to avoid using changing rooms.
Should you have any questions, please do contact our reservations team by emailing firstname.lastname@example.org, and they will be happy to assist you.