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Reservations opening hours

Monday to Sunday

8.00 am – 6.00 pm

Contact: reservations@headlandhotel.co.uk

August 2021
Dear valued Guests,

Here at The Headland, we rely on our biggest asset, our team, to make our guest experiences unique and memorable. Over the past week our restaurant and kitchen team members continue to be contacted by NHS test and trace and asked to self-isolate. While the rest of the team are all safe and well, we are sadly in a position where we are no longer able to operate all our restaurants to the high levels of service that we aim to deliver. It is with a heavy heart that we have taken the difficult decision to close the Terrace restaurant in the evenings and to stop afternoon tea, with the exception, of Saturday and Sunday. Our full room service menu is also limited.

This will allow our team members to stay safe and rest at home in accordance with the law and government requirements. Breakfast and dinner in The Samphire will remain fully open for hotel guests and the Terrace will remain open for lunch from 12pm to 4.30pm and drinks only in the evenings. The Deck is open for light snacks and drinks from 12pm to 8pm daily also.

Our team are currently contacting all guests by priority of arrival date order to address any dining issues. This decision has not been made lightly, but the health of our team members and guests remains our number one priority. We would like to take this opportunity to thank you for your ongoing support of The Headland.
Please stay safe and take care.

Best regards,
Ian Wynne

GENERAL MANAGER

An update regarding changes after 19th July 2021

Dear Headland friends 

As the Government guidelines change from the 19th July we would like to remind guests that Covid-19 has not gone away and that we need to be sensible and careful. We have many younger staff who are not yet eligible for the vaccine and so the spread of the virus remains a challenge for the whole Headland staff family.

The safety of everyone is still our priority, so in the short term, the screens will be staying and whilst not compulsory, the wearing of masks inside is certainly encouraged. A reminder also that some guests and staff will be making personal decisions concerning the regulations, so please be respectful of other people’s choices.

At breakfast we will be reverting to the much treasured traditional Headland breakfast with a hot and cold buffet for our guests to visit at their leisure. We will still have our table booking system in place to ensure our team can offer a quality and safe service, without excess queues developing in busy areas of The Samphire. We will continue to have hand sanitising stations and again would encourage you to use them, particularly before and after handling the shared utensils on the buffets.

The Aqua Club and Spa are super busy but operating as normal, but again you should book in advance to enjoy the facilities at your preferred time. Bathing loads are calculated based on the pool size and public space available to ensure safe swimming, and this will continue for the foreseeable future.

The Bar will continue to offer table service only.

Thank you all so very much for your understanding, co-operation, and assistance as we all navigate yet again these ‘unprecedented times’.

Yours sincerely,

Ian Wynne

General Manager

Keeping you safe at The Headland

The measures we have put into place

 

Cleaning procedures

Our large housekeeping team has been divided into dedicated teams for individual parts of the hotel, its facilities, the cottages, and The Aqua Club. They have received specialist training from our chemical supplier Eco Labs, as well as other leading organisations.

  • Our electrostatic sprayers, which use hospital-grade disinfectant recommended by both the Centres for Disease Control and Prevention and the World Health Organisation, rapidly cleans and disinfects entire areas of The Headland, This is carried out across the hotel and its facilities, the cottages and The Aqua Club on a weekly rolling schedule by our housekeeping team as it remains effective on surfaces for seven days.
  • We are laundering all linen at 70 degrees Celsius – in line with government guidelines – in our own in-house laundry facility.
  • To minimise touchpoints for guests and staff, all non-essential items, including magazines, leaflets, and in-room guides, have been removed from the hotel and its facilities, the cottages, and The Aqua Club
  • We are only taking card payments, and no longer accepting cash.
  • If you or anyone in your party is showing symptoms of coronavirus, you are asked not to travel. Those showing any symptoms of coronavirus will be asked to leave The Headland immediately.

Supporting social distancing

While we are fortunate at The Headland to enjoy ample space across our facilities and our grounds, we have implemented the following measures to support safe social distancing for our guests and our staff.

This applies across our hotel and cottages, four restaurants, The Headland Spa, The Aqua Club, and The Surf Sanctuary.

Food and drink

We have taken the necessary measures to minimise contact across our restaurants. These include:

  • Spacing out all tables across our restaurants to ensure that social distancing is complied with protecting the health and safety of our chefs by offering streamlined menus, and extending the opening hours across our restaurants.
  • Offering our room-service menu, so that meals can be delivered to and enjoyed in your hotel bedroom or suite.
  • The hotel is offering an extended breakfast service which is available to hotel guests. Guests are asked to book a suitable time slot for breakfast in The Samphire Restaurant and we have now introduced a breakfast servery option in line with the recent announcement to make service more streamlined. Hotel guests will also be given the opportunity to enjoy a continental breakfasts in their bedroom.

The Aqua Club

With great joy, we are pleased to announce that The Aqua Club is open and welcoming hotel and cottage guests to the six new pools.

The Aqua Club is operating at a limited capacity and is undergoing the same rigorous cleaning procedures as our other facilities.

  • The Aqua Club’s six pools are chlorinated, leaving minimal risk for the spread of the virus..
  • We ask that social distancing is maintained between different parties, particularly when leaving the pools for the sun terrace.
  • The Swedish sauna remains closed until we feel it is safe again to open. 

The Surf Sanctuary

Surfing and stand-up paddle boarding with The Surf Sanctuary are available for guests to enjoy during their stay. This is a wonderful opportunity to learn a new skill with a team of fully-qualified instructors, whilst taking in some fresh sea air and exploring the beautiful Cornwall coastline.

  • Surfing and stand-up paddle boarding lessons are available on a one to one and group basis, providing that social distancing is complied with between the instructor and those enjoying the lesson are from the same party. 

     • Participants must meet their surf instructor outside The Surf Sanctuary, with all equipment being fully disinfected between uses.

The Headland Spa

The Headland Spa is now open for facials, nail treatments, massages and private Rhassoul mud treatments. Booking for treatments is essential; please book online or by emailing our spa team at spa@headlandhotel.co.uk.

We have implemented the following measures at The Headland Spa:

  • The leisure area’s hydrotherapy pool is chlorinated, and both our housekeeping and spa teams have received training on how to operate the spa’s remaining facilities under the new rigorous hygiene measures.
  • Continuing to put the safety of our guests first,  the Swedish sauna and Cornish salt steam room will remain closed. If you require more information, please email spa@headlandhotel.co.uk.
  • Our fully-qualified spa therapists have undertaken Barbicide COVID-19 training, which ensures that therapists create a safe spa environment for our guests.
  • Each therapist will wear a face-covering during each treatment to ensure a safe and friendly experience.

The Headland Gym

Our Life Fitness gym is currently only open to hotel and cottage guests. The measures we have put into place to ensure a safe and secure environment include:

  • There will be areas promoting the sanitation of hands, and gym users will be asked to clean any equipment or machines that they have used directly after use.
  • We are managing capacity based on the government guidelines of 100 sq ft per person, which requires three metres for social distancing between gym users. If you have any questions, please ask the spa’s reception team. Markings are displayed around machines and workout benches to denote social distancing areas where appropriate.
  • Rigorous cleaning procedures will be carried out each day.
  • We encourage guests to change in their rooms to avoid using changing rooms.

Should you have any questions, please do contact our reservations team by emailing reservations@headlandhotel.co.uk, and they will be happy to assist you.

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