At The Headland, we have always upheld the highest standards of hygiene and cleanliness, with our large housekeeping team being trained to consistently deliver a five-star service.
As we move towards reopening The Headland following the lockdown – and with the health and safety of our guests and staff being of paramount importance – we will be implementing further measures across The Headland and its facilities to support the rigorous cleaning procedures which are already in place.
The situation relating to COVID-19 will of course change on a regular basis, and we will continue to adapt our procedures as necessary to ensure the health and safety of our guests and our staff, following advice from the UK Government, World Health Organisation and key tourism bodies and specialists.
Cleaning procedures
Our large housekeeping team will be divided into dedicated teams for the cottages, individual parts of the hotel and its facilities, and will receive specialist training from our chemical supplier Eco Labs, as well as other leading organisations, before any form of reopening takes place.
• The team will be provided with PPE and additional masks, gloves and aprons to ensure that they can carry out their roles effectively, whilst maintaining the highest possible standards of cleanliness for our guests.
• We are investing in an electrostatic sprayer for The Headland, which, using hospitalgrade disinfectant recommended by both the Centers for Disease Control and Prevention and the World Health Organisation, will rapidly clean and disinfect entire areas of The Headland, including the cottages, the hotel and its facilities.
• We will also be laundering all linen at 70 degrees Celsius – in line with government guidelines – in our own in-house laundry facility.
• To minimise touch points for guests and staff, all non-essential items across the cottages, hotel and facilities will be removed, including magazines, leaflets, and in-room guides. The latter will be available to download in pdf format before and during your stay.
• We will also be taking card payments only, and no longer accepting cash.
• If you or anyone in your party is showing symptoms of coronavirus, you are asked not to travel. Please note that upon arrival to The Headland, both guests and staff will be asked to have their temperature taken using a contactless thermal thermometer. Those showing any symptoms of coronavirus will be asked to leave The Headland immediately.
Supporting social distancing
While we are fortunate at The Headland to enjoy ample space across our facilities and our grounds, we will be implementing the following further measures to support safe social distancing for our guests and our staff.
Please be aware that we will only open the cottages, hotel and its facilities in line with government guidelines, and if we deem it safe and viable to do so.
Some facilities are likely to remain closed during your stay, which will be indicated on this page. After your arrival, we are unable to offer you a discount or refund should you feel that you have not been able to make full use of our range of five-star facilities.
Public spaces in the hotel
• From the point of reopening, we will be introducing a one-way system around the hotel’s spacious stairways and corridors, to ensure that guests from different parties can stay at least a two-metre distance from one another.
• The hotel’s lift will only be available for people with mobility issues, and will be disinfected regularly by a dedicated team member.
Food and drink
When the hotel reopens, we will take all necessary measures to minimise contact across our restaurants. These will include:
• Spacing out all tables across our restaurants to ensure that social distancing can be complied with.
• Protecting the health and safety of our chefs by offering streamlined menus, and extending the opening hours across our restaurants.
• Offering our room-service menu, so that meals can be delivered to and enjoyed in your hotel bedroom or suite.
• We are planning to offer a takeaway option from The Deck restaurant when it opens, although this may be after the cottages open. Locally sourced crab and lobster from Newquay Harbour and freshly baked flatbreads with delicious fillings will then be available to enjoy in your self-catering cottage.
• When the hotel reopens, we will also be offering an extended breakfast/brunch service, available for both hotel and cottage guests. Guests will be given a time slot for breakfast at The Samphire Restaurant, and we will be removing the buffet option so that breakfast is served directly to your table. If you are a hotel guest, you will also be given the opportunity to enjoy a continental breakfast in your bedroom.
• Outdoor dining is available from The Terrace’s spacious verandas, and we will be offering Cornish cream teas from our 31 private outdoor sun traps which overlook Fistral Beach.
The Aqua Club
As a result of coronavirus, we have experienced a number of challenges and delays with the completion of The Aqua Club, including many of our builders and specialist fitters being unable to travel to finish the build.
With this in mind, and considering that in line with government guidelines, swimming pools may not be able to open until later in the season, we anticipate that The Aqua Club will not be fully operational during the first few weeks of the cottages reopening.
If however, we find that we are able to open The Aqua Club from 4 July as hoped, it will operate at limited capacity and will undergo the same rigorous cleaning procedures as our other facilities.
• The Aqua Club’s six pools are chlorinated, leaving minimal risk for the spread of the virus, however we ask that social distancing is maintained between different parties, particularly when leaving the pools for the sun terrace.
• We also ask that guests do not use the changing rooms during their stay, getting changed for The Aqua Club in their cottage or hotel room.
The Surf Sanctuary
From 4 July, surfing and stand-up paddle boarding with The Surf Sanctuary will be available.
This is a wonderful opportunity to learn a new skill with our team of fully-qualified instructors, whilst taking in some fresh sea air and exploring the beautiful north Cornwall coastline.
• Surfing and stand-up paddle boarding lessons will be available on a one to one and group basis, providing that social distancing is complied with between the instructor and those enjoying the lesson are from the same party.
• Participants must meet their surf instructor outside The Surf Sanctuary, with all equipment being fully disinfected between uses.
The Headland Spa
We will only open the hotel’s five-bubble spa if we feel that it is safe and viable, and if the government’s guidelines allow us to do so. When the spa does reopen, we will be implementing the following measures:
• The leisure area’s hydrotherapy pool is chlorinated, and both our housekeeping and spa teams are receiving training on how to operate the spa’s remaining facilities under the new rigorous hygiene measures.
• Pre-bookable private treatment and relaxation areas are available in our VIP suite and couples’ treatment room, and individual spaces in our relaxation lounge are available to reserve.
• Spa treatments are likely to recommence at a later date, and our fully-qualified spa therapists are in the process of undertaking Barbicide COVID-19 training, which has been created to ensure that therapists create a safe spa environment.
Please note that the timings listed above are approximate, and are subject to change according to government guidelines, and the needs of the business and our guests.
Should you have any questions, please do contact our reservations team by emailing reservations@headlandhotel.co.uk, and they will be happy to assist you.
