Reservations opening hours
Monday to Sunday
8.00 am – 6.00 pm
We would like to reassure all our guests that we have measures in place to protect you, our team, and our community here in lovely Cornwall. The Government has announced the new tier system and the conditions and regulations we need to follow. As a result and pending a further update on the 16th December, the following will apply:
If you live in a Tier 3 area, which has the highest level of restrictions, we regret that we cannot accept your booking for December 2020 or until the restrictions in your area are either changed to a lower tier or lifted.
The Government has allowed some Christmas “bubbles” to be created over the five days of the festive period, but these only apply to people in their private homes and regrettably not the hospitality sector.
This means that if you are intending to travel to us from a household that contains people who do not normally live with you, or in your support bubble, we cannot accept your booking unless the Christmas bubble rules change.
If you are from one household who normally live together, or in your support bubble, we can move forward with your booking with the following terms:
You must follow all the rules relating to Tier 2 when visiting The Headland.
This is the lowest tier and we are happy to say that Cornwall sits within this tier at the moment. Our aim is to protect this status, our community, guests and team and we believe that everyone has their part to play. We thank you for playing yours.
Again, the Government has allowed some Christmas “bubbles” to be created, but these only apply to people in their private homes and regrettably not the hospitality sector.
If your party is six people or less, we look forward to welcoming you and are happy to take your reservation.
You must follow all the rules relating to Tier 1 when staying at The Headland.
We thank you all for your patience and understanding during these somewhat difficult times. It is your responsibility to keep checking the government website for additional up to date information. www.gov.uk.
You must inform reservations of any change in your tier status so that we can amend your reservation accordingly. This applies for all bookings up to and including 2nd January 2021.
Should you have any questions, please do not hesitate to contact any member of the team.
Our large housekeeping team has been divided into dedicated teams for individual parts of the hotel, its facilities, the cottages, and The Aqua Club. They have received specialist training from our chemical supplier Eco Labs, as well as other leading organisations.
While we are fortunate at The Headland to enjoy ample space across our facilities and our grounds, we have implemented the following measures to support safe social distancing for our guests and our staff.
Please note that following the change of law on Monday 14 September, which banned groups of seven or more people from meeting at any one time, we will not be taking bookings of seven or more for the foreseeable future.
This applies across our hotel and cottages, four restaurants, The Headland Spa, The Aqua Club, and The Surf Sanctuary.
We have taken the necessary measures to minimise contact across our restaurants. These include:
With great joy, we are pleased to announce that The Aqua Club is open and welcoming hotel and cottage guests to the six new pools.
The Aqua Club is operating at a limited capacity and is undergoing the same rigorous cleaning procedures as our other facilities.
Surfing and stand-up paddle boarding with The Surf Sanctuary are available for guests to enjoy during their stay. This is a wonderful opportunity to learn a new skill with a team of fully-qualified instructors, whilst taking in some fresh sea air and exploring the beautiful Cornwall coastline.
• Participants must meet their surf instructor outside The Surf Sanctuary, with all equipment being fully disinfected between uses.
The Headland Spa is now open for facials, nail treatments, massages and private Rhassoul mud treatments. Booking for treatments is essential; please book online or by emailing our spa team at email@example.com.
We have implemented the following measures at The Headland Spa:
Our Life Fitness gym is currently only open to hotel and cottage guests. The measures we have put into place to ensure a safe and secure environment include:
Should you have any questions, please do contact our reservations team by emailing firstname.lastname@example.org, and they will be happy to assist you.