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Reservations opening hours

Monday to Sunday

8.00 am – 6.00 pm

Contact: reservations@headlandhotel.co.uk

Tier System Matrix

A COVID-19 update from The Headland

We would like to reassure all our guests that we have measures in place to protect you, our team, and our community here in lovely Cornwall.  The Government has announced the new tier system and the conditions and regulations we need to follow.  As a result and pending a further update on the 16th December, the following will apply:

Tier 3

If you live in a Tier 3 area, which has the highest level of restrictions, we regret that we cannot accept your booking for December 2020 or until the restrictions in your area are either changed to a lower tier or lifted.

Tier 2

The Government has allowed some Christmas “bubbles” to be created over the five days of the festive period, but these only apply to people in their private homes and regrettably not the hospitality sector.

This means that if you are intending to travel to us from a household that contains people who do not normally live with you, or in your support bubble, we cannot accept your booking unless the Christmas bubble rules change.

If you are from one household who normally live together, or in your support bubble, we can move forward with your booking with the following terms:

  • There is no household mixing allowed.
  • If your party is over six people, you need to confirm your family size and support bubble to ensure compliance. We are then happy to assist with your booking, but do not forget the rule of six in social distancing.
  • If you cannot confirm the details of your family size and support bubble is over six people, we regrettably cannot accept your booking until the restrictions are either changed to a lower tier or lifted.
  • We do ask you to confirm in writing that all people within your party are from the same household or support bubble prior to arrival.
  • If your party is six people or less, all from the same household and support bubble, we can accept your reservation.
  • The usual distancing measures and facemask precautions apply.

You must follow all the rules relating to Tier 2 when visiting The Headland.

Tier 1

This is the lowest tier and we are happy to say that Cornwall sits within this tier at the moment. Our aim is to protect this status, our community, guests and team and we believe that everyone has their part to play.  We thank you for playing yours.

Again, the Government has allowed some Christmas “bubbles” to be created, but these only apply to people in their private homes and regrettably not the hospitality sector.

If your party is six people or less, we look forward to welcoming you and are happy to take your reservation.

  • Two or three households are permitted to stay and dine together who live in this tier.
  • The rule of six must be followed indoors and outdoors.
  • If your party is over six people, you need to confirm your family size and support bubble to ensure compliance. We are then happy to assist with your booking, but do not forget the rule of six in social distancing.
  • We do ask you to confirm in writing that all people within your party are from the same household or support bubble prior to arrival.
  • If you cannot confirm the details of your family size and support bubble when over six people, we regrettably cannot accept your booking until the restrictions are either changed to a lower tier or lifted.

You must follow all the rules relating to Tier 1 when staying at The Headland.

We thank you all for your patience and understanding during these somewhat difficult times. It is your responsibility to keep checking the government website for additional up to date information. www.gov.uk.

You must inform reservations of any change in your tier status so that we can amend your reservation accordingly. This applies for all bookings up to and including 2nd January 2021.

Should you have any questions, please do not hesitate to contact any member of the team.

reservations@headlandhotel.co.uk

Best regards,

Ian Wynne

GENERAL MANAGER

Keeping you safe at The Headland

The measures we have put into place

 

Cleaning procedures

Our large housekeeping team has been divided into dedicated teams for individual parts of the hotel, its facilities, the cottages, and The Aqua Club. They have received specialist training from our chemical supplier Eco Labs, as well as other leading organisations.

  • Our electrostatic sprayers, which use hospital-grade disinfectant recommended by both the Centres for Disease Control and Prevention and the World Health Organisation, rapidly cleans and disinfects entire areas of The Headland, This is carried out across the hotel and its facilities, the cottages and The Aqua Club on a weekly rolling schedule by our housekeeping team as it remains effective on surfaces for seven days.
  • We are laundering all linen at 70 degrees Celsius – in line with government guidelines – in our own in-house laundry facility.
  • To minimise touchpoints for guests and staff, all non-essential items, including magazines, leaflets, and in-room guides, have been removed from the hotel and its facilities, the cottages, and The Aqua Club
  • We are only taking card payments, and no longer accepting cash.
  • If you or anyone in your party is showing symptoms of coronavirus, you are asked not to travel. Those showing any symptoms of coronavirus will be asked to leave The Headland immediately.

Supporting social distancing

While we are fortunate at The Headland to enjoy ample space across our facilities and our grounds, we have implemented the following measures to support safe social distancing for our guests and our staff.

Please note that following the change of law on Monday 14 September, which banned groups of seven or more people from meeting at any one time, we will not be taking bookings of seven or more for the foreseeable future.

This applies across our hotel and cottages, four restaurants, The Headland Spa, The Aqua Club, and The Surf Sanctuary.

Public spaces in the hotel

  • We have introduced a one-way system around the hotel’s spacious stairways and corridors, ensuring that guests from different parties are at least two-metres from one another.
  • The hotel’s lift is only available for people with mobility issues and will be disinfected regularly by a dedicated team member.
  • Face masks are required when occupying all public spaces around the hotel and The Aqua Club, although not when eating and drinking. Please remember to bring your own mask with you.

Food and drink

We have taken the necessary measures to minimise contact across our restaurants. These include:

  • Spacing out all tables across our restaurants to ensure that social distancing is complied with protecting the health and safety of our chefs by offering streamlined menus, and extending the opening hours across our restaurants.
  • Offering our room-service menu, so that meals can be delivered to and enjoyed in your hotel bedroom or suite.
  • We are offering a takeaway service from The Deck restaurant, which is now open from 9 am to 9 pm. Freshly baked flatbreads with delicious fillings and salads are now available to enjoy in your self-catering cottage.
  • The hotel is offering an extended breakfast service which is available to hotel guests. Guests are asked to book a suitable time slot for breakfast in The Samphire Restaurant and we have now introduced a breakfast servery option in line with the recent announcement to make service more streamlined. Hotel guests will also be given the opportunity to enjoy a continental breakfasts in their bedroom.

The Aqua Club

With great joy, we are pleased to announce that The Aqua Club is open and welcoming hotel and cottage guests to the six new pools.

The Aqua Club is operating at a limited capacity and is undergoing the same rigorous cleaning procedures as our other facilities.

  • The Aqua Club’s six pools are chlorinated, leaving minimal risk for the spread of the virus..
  • We ask that social distancing is maintained between different parties, particularly when leaving the pools for the sun terrace.
  • The Swedish sauna remains closed until we feel it is safe again to open. 

The Surf Sanctuary

Surfing and stand-up paddle boarding with The Surf Sanctuary are available for guests to enjoy during their stay. This is a wonderful opportunity to learn a new skill with a team of fully-qualified instructors, whilst taking in some fresh sea air and exploring the beautiful Cornwall coastline.

  • Surfing and stand-up paddle boarding lessons are available on a one to one and group basis, providing that social distancing is complied with between the instructor and those enjoying the lesson are from the same party. In line with the new law, the number in a group, including your instructor, must not exceed six.

     • Participants must meet their surf instructor outside The Surf Sanctuary, with all equipment being fully disinfected between uses.

The Headland Spa

The Headland Spa is now open for facials, nail treatments, massages and private Rhassoul mud treatments. Booking for treatments is essential; please book online or by emailing our spa team at spa@headlandhotel.co.uk.

We have implemented the following measures at The Headland Spa:

  • The leisure area’s hydrotherapy pool is chlorinated, and both our housekeeping and spa teams have received training on how to operate the spa’s remaining facilities under the new rigorous hygiene measures.
  • Continuing to put the safety of our guests first,  the Swedish sauna and Cornish salt steam room will remain closed. If you require more information, please email spa@headlandhotel.co.uk.
  • Our fully-qualified spa therapists have undertaken Barbicide COVID-19 training, which ensures that therapists create a safe spa environment for our guests.
  • Each therapist will wear a face-covering during each treatment to ensure a safe and friendly experience.

The Headland Gym

Our Life Fitness gym is currently only open to hotel and cottage guests. The measures we have put into place to ensure a safe and secure environment include:

  • There will be areas promoting the sanitation of hands, and gym users will be asked to clean any equipment or machines that they have used directly after use.
  • We are managing capacity based on the government guidelines of 100 sq ft per person, which requires three metres for social distancing between gym users. If you have any questions, please ask the spa’s reception team. Markings are displayed around machines and workout benches to denote social distancing areas where appropriate.
  • Rigorous cleaning procedures will be carried out each day.
  • We encourage guests to change in their rooms to avoid using changing rooms.

Should you have any questions, please do contact our reservations team by emailing reservations@headlandhotel.co.uk, and they will be happy to assist you.

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