In our backyard offer at The Headland Hotel

Reservations opening hours

Monday to Sunday

8.00 am – 6.00 pm

Contact: reservations@headlandhotel.co.uk

29/09/2021

Dear guests

We are writing to you once again with an update as to where things currently lie with the dreaded “pingdemic” and COVID factors affecting Cornwall and the rest of the country, especially the hospitality sector. We hope before long, that we will banish these terms to the history books, but alas at present they are simply part of our everyday lives. Daily we are looking at our staffing levels and making decisions on how we can operate the hotel, and keep our various restaurants, and even at times, the hotel, open.

Our team continue to be drastically affected by the situation, and we are doing our very best to deliver your holiday as best we can in these unprecedented times. It is hard enough for everyone having been in lockdown, and we very much appreciate your need to have your “getaway” here in beautiful sunny Cornwall.

For us to ensure we can continue with your holiday, and indeed we still really look forward to welcoming you, we must continue with our adjusted dining offering for a little longer. We will maintain to offer à la carte service in The Samphire every night, and The Terrace will run a lighter menu from 5pm – 9:30pm daily. The Deck restaurant will serve drinks and nibbles only during this period.

The Terrace will remain open for lunches from 12pm to 5pm.

We must do this as our service team in the restaurant continue to be too greatly affected to deliver in any other scenario.

This set up will provide you with the best experience possible with quality and choices and we will be going the extra mile to make it the very best and exceed your expectations. This also provides more flexibility with dining times and table sizes which is essential whilst most restaurants in Newquay (and even Cornwall) are not operating at all or operating at significantly reduced availability.

We thank you all for your continued support during the strangest and most challenging of times.

With very best wishes and continued thanks

The Armstrong Family

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August 2021

Dear valued Guests,

I am writing to you once again as an update as to where things currently lie with the dreaded “pingdemic” and COVID factors affecting Cornwall and the rest of the country, especially the hospitality sector. I hope before long, that we will banish these terms to the history books, but alas at present they are simply part of our everyday lives.

Our team continue to be drastically affected by the situation and our staffing is fluid daily, but we are doing our very best to deliver your holiday as best we can in these unprecedented times. It is hard enough for everyone having been in lockdown and we very much appreciate your need to have that “getaway” here in beautiful Cornwall.

For us to ensure we can continue with your holiday and indeed we still really look forward to welcoming you, we must slightly adjust our offering. We are increasing our choices and providing you with the very best quality and options, but this will be done by our chefs in Samphire every night from hot and cold buffet stations. Be assured it will be delicious, local and a great experience, with the chefs shucking oysters, whole local Cornish fish and local meats, vegetarian and vegan dishes along with child friendly options too! We must do this as our service team in the restaurant has been too greatly affected to deliver in any other scenario.

This set up will provide you, our loyal guests with the best experience possible with quality and choices and we will be going the extra mile to make it the very best and hopefully exceed your expectations. This also provides more flexibility with dining times and table sizes and allows an element of dining in the ballroom when we can. The Terrace will remain open for lunches from 12 to 4.30pm and drinks overlooking Fistral beach and the ocean all evening. The Deck is open for food from 12 to 8pm to watch the wonderful Cornish sunset.

We thank you all for your continued support during the strangest and most challenging of times. Kind regards and continued thanks,

Sincerely,

Ian Wynne

GENERAL MANAGER

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August 2021
Dear valued Guests,

Here at The Headland, we rely on our biggest asset, our team, to make our guest experiences unique and memorable. Over the past week our restaurant and kitchen team members continue to be contacted by NHS test and trace and asked to self-isolate. While the rest of the team are all safe and well, we are sadly in a position where we are no longer able to operate all our restaurants to the high levels of service that we aim to deliver. It is with a heavy heart that we have taken the difficult decision to close the Terrace restaurant in the evenings and to stop afternoon tea, with the exception, of Saturday and Sunday. Our full room service menu is also limited.

This will allow our team members to stay safe and rest at home in accordance with the law and government requirements. Breakfast and dinner in The Samphire will remain fully open for hotel guests and the Terrace will remain open for lunch from 12pm to 4.30pm and drinks only in the evenings. The Deck is open for light snacks and drinks from 12pm to 8pm daily also.

Our team are currently contacting all guests by priority of arrival date order to address any dining issues. This decision has not been made lightly, but the health of our team members and guests remains our number one priority. We would like to take this opportunity to thank you for your ongoing support of The Headland.
Please stay safe and take care.

Best regards,
Ian Wynne

GENERAL MANAGER

—

An update regarding changes after 19th July 2021

Dear Headland friends

As the Government guidelines change from the 19th July we would like to remind guests that Covid-19 has not gone away and that we need to be sensible and careful. We have many younger staff who are not yet eligible for the vaccine and so the spread of the virus remains a challenge for the whole Headland staff family.

The safety of everyone is still our priority, so in the short term, the screens will be staying and whilst not compulsory, the wearing of masks inside is certainly encouraged. A reminder also that some guests and staff will be making personal decisions concerning the regulations, so please be respectful of other people’s choices.

At breakfast we will be reverting to the much treasured traditional Headland breakfast with a hot and cold buffet for our guests to visit at their leisure. We will still have our table booking system in place to ensure our team can offer a quality and safe service, without excess queues developing in busy areas of The Samphire. We will continue to have hand sanitising stations and again would encourage you to use them, particularly before and after handling the shared utensils on the buffets.

The Aqua Club and Spa are super busy but operating as normal, but again you should book in advance to enjoy the facilities at your preferred time. Bathing loads are calculated based on the pool size and public space available to ensure safe swimming, and this will continue for the foreseeable future.

The Bar will continue to offer table service only.

Thank you all so very much for your understanding, co-operation, and assistance as we all navigate yet again these ‘unprecedented times’.

Yours sincerely,

Ian Wynne

General Manager

Keeping you safe at The Headland

The measures we have put into place

Cleaning procedures

Our large housekeeping team has been divided into dedicated teams for individual parts of the hotel, its facilities, the cottages, and The Aqua Club. They have received specialist training from our chemical supplier Eco Labs, as well as other leading organisations.

Our electrostatic sprayers, which use hospital-grade disinfectant recommended by both the Centres for Disease Control and Prevention and the World Health Organisation, rapidly cleans and disinfects entire areas of The Headland. This is carried out across the hotel and its facilities, the cottages and The Aqua Club on a weekly rolling schedule by our housekeeping team as it remains effective on surfaces for seven days.
We are laundering all linen at 70 degrees Celsius – in line with government guidelines – in our own in-house laundry facility.
To minimise touchpoints for guests and staff, all non-essential items, including magazines, leaflets, and in-room guides, have been removed from the hotel and its facilities, the cottages, and The Aqua Club
We are only taking card payments, and no longer accepting cash.
If you or anyone in your party is showing symptoms of coronavirus, you are asked not to travel. Those showing any symptoms of coronavirus will be asked to leave The Headland immediately.

Supporting social distancing

While we are fortunate at The Headland to enjoy ample space across our facilities and our grounds, we have implemented the following measures to support and continue safe social distancing for our guests and our staff.

This applies across our hotel and cottages, four restaurants, The Headland Spa, The Aqua Club, and The Surf Sanctuary.

Food and drink

We have taken the necessary measures to minimise contact across our restaurants. These include:

Spacing out all tables across our restaurants to ensure that social distancing is complied with protecting the health and safety of our chefs by offering streamlined menus and extending the opening hours across our restaurants where possible
Offering our room-service menu, so that meals can be delivered to and enjoyed in your hotel bedroom or suite
At breakfast we will be reverting to the much-treasured traditional Headland breakfast with a hot and cold buffet for our guests to visit at their leisure. We will still have our table booking system in place to ensure our team can offer a quality and safe service, without excess queues developing in busy areas of The Samphire. We will continue to have hand sanitising stations and again would encourage you to use them, particularly before and after handling the shared utensils on the buffets. Hotel guests will also be given the opportunity to enjoy continental breakfasts in their bedroom.

The Aqua Club

We are delighted that The Aqua Club is now open and welcoming hotel and cottage guests to the six new pools.

The Aqua Club’s six pools are chlorinated, leaving minimal risk for the spread of the virus.
The Aqua Club is operating at a limited capacity and is undergoing the same rigorous cleaning procedures as our other facilities.

The Surf Sanctuary

Surfing and stand-up paddle boarding with The Surf Sanctuary are available for guests to enjoy during their stay. This is a wonderful opportunity to learn a new skill with a team of fully qualified instructors, whilst taking in some fresh sea air and exploring the beautiful Cornwall coastline.

Surfing and stand-up paddle boarding lessons are available on a one to one and group basis.
Participants must meet their surf instructor outside The Surf Sanctuary, with all equipment being fully disinfected between use.

The Headland Spa

The Headland Spa is now open for facials, nail treatments, massages and private Rhassoul mud treatments. Booking for treatments is essential; please book online or by emailing our spa team at spa@headlandhotel.co.uk.

We have implemented the following measures at The Headland Spa:

The leisure area’s hydrotherapy pool is chlorinated, and both our housekeeping and spa teams have received training on how to operate the spa’s remaining facilities under the new rigorous hygiene measures.
The Swedish sauna and Cornish salt steam room is now open.
Our fully qualified spa therapists have undertaken Barbicide COVID-19 training, which ensures that therapists create a safe spa environment for our guests.
Each therapist will wear a face-covering during each treatment to ensure a safe and friendly experience.
If you require more information, please email spa@headlandhotel.co.uk.

The Headland Gym

Our Life Fitness gym is currently only open to hotel and cottage guests. The measures we have put into place to ensure a safe and secure environment include:

There will be areas promoting the sanitation of hands, and gym users will be asked to clean any equipment or machines that they have used directly after use.
Markings are displayed around machines and workout benches to promote social distancing areas where appropriate.
Rigorous cleaning procedures will be carried out each day.
The changing rooms are open.
We are continually monitoring capacity to comply with government guidelines but if you have any questions, please ask the spa’s reception team.

Should you have any questions, please do contact our reservations team by emailing reservations@headlandhotel.co.uk, and they will be happy to assist you.