Reservations opening hours
Monday to Sunday
8.00 am – 6.00 pm
Latest government announcement 22nd February 2021
We are delighted that we can now talk less about the bad times and the dreaded pandemic and far more about the good and great times that we know lie ahead. In line with the government announcement it is our intention to re-open our self-catering cottages, the Aqua Club and the Spa on the 12th of April, and our hotel doors on the 17th of May. Guests who have made bookings before these dates will be contacted as soon as possible to either move their reservation or be given a full refund. The same arrangement will continue in that if the booking is changed to a date that is less expensive, the cost will be reduced, but if the date is more expensive, the increased price will apply.
We still need to be careful and follow the government guidelines that have affected us for so long, but we hope as time goes along and the sun becomes hotter and brighter, that we may start to see normality return.
The Headland team have been busy, and we are delighted with how the refurbishments are going. Our owners have not only invested in team training, but also in ensuring the property continues to develop and improve. We have managed to get to those areas that are simply not possible when we have guests with us. The ceiling in the Sir Terry Frost lounge has been replaced and the bar is being redecorated in a stunning new colour at the same time. The driveway will look super smart with a new coat of fresh tarmac applied and new lighting (something many of you have requested). Larger, more modern cosy internal rooms have been created with walk-in showers. Cottages will have squashy new comfy sofas and stylish outdoor furniture. Scaffolding covers the whole of the west elevation as we repair and restore this magnificent Grade Two listed building.
The team are getting ready, soon to be dusting down their areas, polishing the brass and silver and cleaning out any cobwebs. There are a few new faces, including, Shaun our new Executive Head Chef, Ann, the Executive Head Housekeeper, Tyrone and Daniel, who join the management team, and Anna in Guest Relations. Ian, the General Manager, and Peter, Deputy General Manager, arrived late autumn and they all bring with them a wealth of national and international five-star experience. Of course, many of the “old” team are still with us so rest assured you will still see many familiar and welcoming smiling faces.
We are counting down the days and look forward to celebrating opening again, so see you soon, and best wishes to you all. The sun is rising on a new day and a new dawn.
Take care, and stay safe
The Headland Team
Our large housekeeping team has been divided into dedicated teams for individual parts of the hotel, its facilities, the cottages, and The Aqua Club. They have received specialist training from our chemical supplier Eco Labs, as well as other leading organisations.
While we are fortunate at The Headland to enjoy ample space across our facilities and our grounds, we have implemented the following measures to support safe social distancing for our guests and our staff.
Please note that following the change of law on Monday 14 September, which banned groups of seven or more people from meeting at any one time, we will not be taking bookings of seven or more for the foreseeable future.
This applies across our hotel and cottages, four restaurants, The Headland Spa, The Aqua Club, and The Surf Sanctuary.
We have taken the necessary measures to minimise contact across our restaurants. These include:
With great joy, we are pleased to announce that The Aqua Club is open and welcoming hotel and cottage guests to the six new pools.
The Aqua Club is operating at a limited capacity and is undergoing the same rigorous cleaning procedures as our other facilities.
Surfing and stand-up paddle boarding with The Surf Sanctuary are available for guests to enjoy during their stay. This is a wonderful opportunity to learn a new skill with a team of fully-qualified instructors, whilst taking in some fresh sea air and exploring the beautiful Cornwall coastline.
• Participants must meet their surf instructor outside The Surf Sanctuary, with all equipment being fully disinfected between uses.
The Headland Spa is now open for facials, nail treatments, massages and private Rhassoul mud treatments. Booking for treatments is essential; please book online or by emailing our spa team at email@example.com.
We have implemented the following measures at The Headland Spa:
Our Life Fitness gym is currently only open to hotel and cottage guests. The measures we have put into place to ensure a safe and secure environment include:
Should you have any questions, please do contact our reservations team by emailing firstname.lastname@example.org, and they will be happy to assist you.