Front of House

First impressions matter, our front of house team ‘set the tone’ for all guest experiences at The Headland; it’s here that their journey begins and ends. Our Doormen, Bellmen, Porters & Reception team have a natural ability to anticipate guests needs and a genuine passion for delivering personalised customer service.

It’s all about a seamless experience, five-star guest service that happens as if by magic. Guests are made to feel ‘at home’ the moment they walk through the doors. Nothing is too much trouble for our front of house team who want nothing more than to make every visit perfect!