The front of house team at The Headland hotel in Newquay have been singled out for the ‘Outstanding Customer Service’ accolade at this year’s Cornwall Tourism Awards.
The trophy adds to their recent shortlisting in the Hotel Catey’s Front of House Team of the Year category – the only hotel in Cornwall to achieve such a prestigious nomination.
“I’m so proud of the team’s exceptional commitment to the job of making our guests feel comfortable and welcome the moment they walk through our door,” said General Manager Darryl Reburn. “They really do go the extra mile and thoroughly deserve to be acknowledged in this way.”
The Headland also won silver in the Large Hotel of the Year, Self Catering Provider of the Year, Spa and Well Being Experience of the Year and Venue and Business Tourism categories – the most awards won by any business on the night.
“Doing so well across the board is real testament to how hard all our staff work,” said Darryl. “Our aim is always to match the magnificence of our location with very high standards of service and that’s why these successes mean so much.”
The event was also held at The Headland so, in between going on stage to collect their trophies, the team provided 1800 plates of food for guests in just two hours. That included serving more than 300 main courses in a record-breaking 16 minutes.
“We work together very well and, despite the pressure, everyone was very calm,” said Business Development Manager Laura Cole. “At times like that, everyone just pitches in and helps.”
Robin Barker, CEO of Services for Tourism, organised the event. He said:
“These awards are not about being good. They are about excellence in what is one of the world’s largest, fastest growing and most innovative industries. To be a winner, in a destination with the standing of Cornwall, is something all winners should take great pride in.”