The Headland is one of the most understated yet personal four-star hotels in Cornwall. Everything we do is to the highest standards. Proud to be one of only 50 hotels to be awarded 4 Stars by The AA, we were also the first hotel in Cornwall to achieve ‘Worldhost Recognised Business Status’. Displayed in pride of place in reception, the award recognises passion and commitment to exceptional experiences.
A friendly, happy, approachable team, we seek to exceed guest expectations at every possible opportunity, pouring our passion into creating hassle-free escapes, filled with experiences you’ll cherish forever.
I feel extremely privileged that my career path has led to me leading The Headland; it’s such a vibrant and multifaceted business. The setting is truly unique. The grandeur and architecture of the hotel are second to none and the team that make it all happen are outstanding. The past couple of years have been very exciting times as the hotel, coupled with its beautiful new spa and gym, continues to be recognised throughout the region as a leading property, enjoying numerous awards to consolidate the huge efforts made by our entire team.
My role is both a rewarding and challenging one; it is truly wonderful to be surrounded by such positivity and confidence, where everyone recognises and delivers excellence throughout.
I have had an incredible journey at The Headland, beginning my career as a room attendant in Housekeeping. Opportunities to learn and develop enabled me to progress to the role of Executive Head Housekeeper. Realising that I particularly enjoyed the HR elements of managing a team, I began a new chapter in Human Resources – a challenging but rewarding change. With support and encouragement I have been able to continuously develop, completing many courses along the way. Key achievements include being awarded an Acorn in 2007 (affectionately known as the ’30 Under 30′) and in 2014 I completed my Masters in Personnel and Development; it certainly wasn’t easy fitting in the many hours of study alongside work and three children. This made it all the more rewarding!
I am proud to be part of such an amazing team, and love that my job allows me to help others pursue and realise their full potential.
It seems all roads would eventually lead to Cornwall. It just took 12 years to realise! After varied experience from Caprice Holdings to The Goodwood Estate; with a long Devon tenure in between, we found our hearts were firmly left in the South West. The wife being Cornish the obvious clincher. What fascinates and excites me about The Headland is the rich history, unparalleled beauty of its surrounds and the scope for me to add my own touches to a thriving food offering.
I’ve been a visitor to Newquay and Cornwall since I was a child, so when I decided to move away from the hustle and bustle of London, the West Country seemed like a natural choice. Coming from a five-star hotel background, where else would I choose to work but the best hotel in Cornwall? I look forward to welcoming you to The Headland.
The Headland is my first job in hospitality and I just wish I had done it sooner. My previous job was working for the police as a detention officer showing ‘guests’ to their rooms – good training for my position as the first female porter at the Headland although our guests here are much more pleasant, I just have to remember to allow them to keep their shoes!
I thoroughly enjoy my role at The Headland – my particular highlight has been my progression within the hotel. Having started as a Porter, I was then selected to be the Concierge and more recently I have been promoted and given the responsibility of Duty Manager. I am really proud to be part of the award-winning team at The Headland.