Please take the time to read through our terms and conditions
- BOOKING CONDITIONS
Booking your wedding
A written confirmation must be received, together with an address and full contact details.
For numbers less than 50 guests, a £1000 deposit will be required at the time of booking, and for 50 plus guests, a £2000 deposit will be required. Four months prior to the date a further deposit of £1000 or £2000 (depending on initial deposit paid) is required. Arrangements must be finalised one month in advance, an invoice will be prepared and full payment will be taken at this point. Final numbers and pre orders must reach the hotel at least 14 days in advance; if numbers increase payment will be taken at this time. Any changes in numbers made after 14 days will not be refunded. The timing of the ceremony must be agreed with the hotel at the time of booking. Credit terms are not available for weddings.
Cancellation and significant changes
Any cancellation, postponement or significant changes in arrangements must be confirmed in writing. All deposits are non-refundable. If the cancellation occurs within one month of the date, the client shall be liable for 100% of the anticipated facilities booked - if the date is resold the charges will be off set. If the cancellation occurs within 2 to 5 months, 60% will be charged, and if within 6 to 12 months, 30%. If the anticipated numbers decrease more than 10% an additional room hire charge will be added to the account if the event room originally allocated is deemed too large for requirements, the hotel also reserves the right to change the booking to smaller room(s).
The client shall be responsible for the behaviour of their guests and any damage to hotel property, including theft and water damage. Guests should not be excessive or rowdy, and offensive or illegal behaviour will
not be tolerated. Consideration must be shown to other guests and our staff; we reserve the right to recover from the person making the booking any discretionary compensation payment or discount we may have to pay to other guests, as a result of your actions or members of your party.
Personal belongings and liability
Personal belongings are the responsibility of each individual and any valuables can be left in the Reception safe; a receipt must be obtained. Loss or damage to any items must be reported to the Duty Manager before departure, otherwise no claim will be accepted. We accept no liability whatsoever for any accident, loss or damage to your property, unless such loss is demonstrably due to our negligence. We cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc.) or for any disturbance beyond our control. In all cases, except personal injury or death, our liability to you for the total of all claims arising out of your event with us is limited to the cost of the booking.
Due to our wine list being seasonal we cannot guarantee your chosen wine being available at the time of your event. We will make every possible effort to supply the wine however supplier issues may prevent us from doing so; you will be notified should this occur.
Food and drink
The hotel reserves the right to supply whatever food, drink or services that may be required, except for pre-arranged wedding cakes. The Headland does not allow guests to bring their own food, wine, beer, spirits or soft drinks for consumption at an event. The import of guest food or drink in not an option and corkage arrangements are not available.
Before you order your food and drink, please speak to one of our members of staff if you have a food allergy or intolerance.We can tell you all the specified allergens that are deliberate in our products. As our kitchen handles food containing flour, eggs, milk, nuts and other allergens, there is always a risk of cross contamination so we cannot guarantee that any product is entirely free from any allergen.
Subject to a minimum number of 50 paying adult guests attending the reception and wedding breakfast, free overnight accommodation is offered for the bride and groom, in a Coastal view room on a bed and breakfast basis. Upgrades may be available at a supplemented rate. At certain times of the year discounts on Courtyard, Coastal and Ocean view bedrooms may be available for wedding guests to book. All Accommodation prices and agreements mentioned above are subject to availability and the time of year; and the agreement must be confirmed at the time of booking the event. Separate accommodation Terms and Conditions apply, please ask for a copy or visit the Headland Hotel website.
We employ Armtrac Services to patrol our car park, it is therefore mandatory that all guests attending an event at The Headland have a guest parking pass displayed in their cars. The parking passes will be issued on arrival at reception and it is the vehicle owner’s responsibility to display it in their vehicle. Any cars found not to have a valid pass displayed will be fined; there are several signs on the premises also reminding guests of this. Should anyone wish to dispute a fine they must contact Armtrac directly and not the hotel.
Please inform your guests prior to arrival of these terms and conditions, on some large events with over 50 guests The Headland may ask for Armtrac not to patrol the car park, however please contact the events team to confirm this.
In order to accommodate guests with limited mobility we have disabled parking bays, ramped access to the front door, a lift and some wheelchair-accessible rooms with walk-in showers and wide doors. If you require assistance please contact us to discuss requirements prior to your stay
Supplements and extra charges
Late changes to table plans that result in re-printing, table and room decorating, secretarial and IT assistance are available at an extra charge. Extended use of the room(s) for set up and removal of equipment and decoration may result in extra charges. A service charge may be applicable for some external services. The hotel has a preferred list of companies for such services (from florists, wedding cake makers to AV specialists) with whom we have an established relationship and can highly recommend.
The hotel has been licensed as a venue for civil marriages since 1995. The hotel has a full liquor license and is also licensed for public entertainment for up to 300 guests. Evening entertainment must finish by midnight, and the noise must not be excessive. If other guests are disturbed, we reserve the right to insist the volume is reduced to an acceptable level. The bar will close at the same time that the evening entertainment finishes. An application for extensions or variations to the licenses will incur an additional charge.
Validity of prices
Prices and Terms and Conditions are correct at the time of publication but may change without notice with the exception of confirmed bookings. Confirmed bookings will not alter other than to reflect any changes in tax. E & OE.
The hotel reserves the right to refuse any booking.