Please take the time to read through our terms and conditions
- BOOKING CONDITIONS
1. Booking your wedding
A written confirmation must be received, together with an address and full contact details. Arrangements must be finalised one month in advance, an estimate will be prepared and full payment will be required 14 days before the event. Final numbers must reach the hotel at least 48 hours in advance; this number will be charged in full, or greater if numbers increase. For numbers less than 50 guests, a £400 deposit will be required at the time of booking, and for 50 plus, at least £700 will be required. The timing of the ceremony must be agreed with the hotel at the time of booking. Credit terms are not available for weddings.
2. Cancellation and significant changes
Any cancellation, postponement or significant changes in arrangements must be confirmed in writing. Deposits will only be refunded, less administration costs, once the date has been rebooked for a similar event. If the cancellation occurs within one month of the date, the client shall be liable for 90% of the anticipated facilities booked - if the date is resold the charges will be off set. If the cancellation occurs within 2 to 5 months, 60% will be charged, and if within 6 to 12 months, 30%. If the anticipated numbers decrease significantly, the hotel reserves the right to change the booking to smaller room(s).
3. Client responsibility
The client shall be responsible for the behaviour of their guests and any damage to hotel property, including theft and water damage. Guests should not be excessive or rowdy, and offensive or illegal behaviour will not be tolerated. Consideration must be shown to other guests and our staff; we reserve the right to recover from the person making the booking any discretionary compensation payment or discount we may have to pay to other guests, as a result of your actions or members of your party.
4. Food and drink
The hotel reserves the right to supply whatever food, drink or services that may be required, except for prearranged wedding cakes. The Headland does not allow guests to bring their own food, wine, beer, spirits or soft drinks for consumption at an event.
5. Personal belongings and liability
Personal belongings are the responsibility of each individual and any valuables can be left in the Reception safe; a receipt must be obtained. Loss or damage to any items must be reported to the Duty Manager before departure, otherwise no claim will be accepted. We accept no liability whatsoever for any accident, loss or damage to your property, unless such loss is demonstrably due to our negligence. We cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc.) or for any disturbance beyond our control. In all cases, except personal injury or death, our liability to you for the total of all claims arising out of your event with us is limited to the cost of the booking.
Subject to a minimum number of 50 adults attending the reception and wedding breakfast, free overnight accommodation is offered for the bride and groom, in a Coastal or sea view en suite room (with buffet breakfast included). Upgrades may be available at a supplemented rate, subject to availability and the time of year. At certain times of the year, Coastal View and Courtyard rooms can also be booked at a discount. All accommodation is subject to availability and the agreement must be confirmed at the time of booking the event. Separate accommodation Terms and Conditions apply, please ask for a copy or see the main Hotel website.
7. Disabled access
In order to accommodate guests with limited mobility we have disabled parking bays, ramped access to the front door, a lift and some wheelchair-accessible rooms with walk-in showers and wide doors. If you require assistance please contact us to discuss requirements prior to your stay.
8. Supplements and extra charges
Late changes to table plans that result in re-printing, table and room decorating, secretarial and IT assistance are available at an extra charge. Extended use of the room(s) for set up and removal of equipment and decoration may result in extra charges. A service charge may be applicable for some external services. The hotel has a preferred list of companies for such services (from florists, wedding cake makers to AV specialists) with whom we have an established relationship and can highly recommend.
The hotel has been licensed as a venue for civil marriages since 1995. The hotel has a full liquor license and is also licensed for public entertainment for up to 300 guests. Evening entertainment must finish by midnight, and the noise must not be excessive. If other guests are disturbed, we reserve the right to insist the volume is reduced to an acceptable level. The bar will close at the same time that the evening entertainment finishes. An application for extensions or variations to the licenses will incur an additional charge.
10. Validity of prices
Prices and Terms and Conditions are correct at the time of publication but may change without notice with the exception of confirmed bookings. Confirmed bookings will not alter other than to reflect any changes in tax. E & OE.
The hotel reserves the right to refuse any booking.